Shipping policy

TERRA PRIME SHIPPING & DELIVERY POLICY

Terra Bikes LLC is committed to delivering your TERRA Prime as promptly as possible. Please be aware that due to exceptionally high demand and ongoing global supply constraints affecting rare earth metals—materials essential to the manufacture of our electric drivetrain components—delivery timelines may be subject to extended delays beyond our standard estimates.

In addition, customers may experience further delays resulting from congestion at shipping ports, including reduced port staffing and processing slowdowns related to newly enacted tariff regulations. These conditions are industry-wide and may affect the movement of components and finished units through customs and freight channels.

While we provide estimated delivery windows in good faith at the time of order, these estimates are not guaranteed. Supply chain disruptions, component availability, and production scheduling may cause actual delivery dates to shift. Terra Bikes LLC shall not be held liable for delays in delivery arising from circumstances beyond our reasonable control, including but not limited to material shortages, manufacturing backlogs, port congestion, tariff-related processing delays, carrier delays, or other supply chain interruptions.

We are actively working with our suppliers and manufacturing partners to minimize these impacts and fulfill all orders as quickly as conditions allow. Should a significant delay affect your order, we will make every reasonable effort to notify you and provide an updated delivery estimate.

If you wish to cancel your order at any time, you may do so by emailing us directly at support@terramotorcycles.com. Your order otherwise remains valid throughout any delay, and your patience and continued support are sincerely appreciated as we navigate these industry-wide conditions.

For questions regarding the status of your order, please contact Terra Bikes LLC at support@terramotorcycles.com.